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Avangard Solutions provides comprehensive support for all products and solutions offered by the company. We are committed to maximum customer satisfaction and take proactive measures to eliminate issues of any aspect. To best meet our customers' needs we offer several support packages as well as training and professional services. Included in the AVA VoIP product price are: Free Installation 16 hours of remote training services 6 months of basic support services 16 hours of advanced support services
The AVA VoIP support team is dedicated to provide timely and high-quality technical assistance to our customers. Our support services include all essential activities needed to make sure that our VoIP billing and switching solution is deployed, maintained and upgraded in an efficient and effective way.
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Our professional services include developing new applications, maintaining existing applications, porting applications to new platforms or maintaining applications. |
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The AVA VoIP support issues are handled through a ticketing system, IM, or telephone depending on the purchased support package. |
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Our team is constantly working on enhancing the AVAVoIP features. We listen to our customers and reflect new business requirements into the product's core or add-on functionalities. |
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Our staff is dedicated to support clients, resellers, and system integrators with comprehensive hands-on training providing the skills necessary to install, administer and maintain the AVA VoIP platform. |
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AVA VoIP support services are by subscription - after the inital 6 months included in the license agrement, AVA VoIP customers can purchase the support package that best meets their needs. |
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