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AVA VoIP support services are by subscription - after the inital 6 months included in the license agrement, AVA VoIP customers can purchase the support package that best meets their needs.
The AVA VoIP support packages are offered for a fixed annual or monthly charge payable in advance. AVA VoIP Basic Support - AVA VoIP maintenance releases and upgrades
- AVA VoIP new releases (including all new features)
- Support through ticketing system only
- Secure website for online customer service response
- Escalation process for prioritization and queuing of issues
- Provided during regular business hours on work days (8x5)
AVA VoIP Regular Support - AVA VoIP maintenance releases and upgrades
- AVA VoIP new releases (including all new features)
- Troubleshooting of AVA VoIP technical issues
- Support through ticketing system and IM
- Secure website for online customer service response
- Escalation process for prioritization and queuing of issues
- Provided during regular business hours on work days (8x5)
AVA VoIP Advanced Support - AVA VoIP maintenance releases and upgrades
- AVA VoIP new releases (including all new features)
- On-going monitoring of customer servers
- On-going maintenance of customer systems
- Dedicated team of engineers for troubleshooting of AVA VoIP technical issues
- Support through ticketing system, IM, and telephone
- Secure website for online customer service response
- Escalation process for prioritization and queuing of issues
- Provided 365 days of the year (24x7)
Pricing For pricing please visit our Support Pricing page. To request more information about our support services please visit our Contact Us page. |
